Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.reloro.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Digital downloads or software
• Products damaged due to customer misuse

Refund Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (313) 720-4399. Provide your order number and reason for return. We will provide return instructions and a return authorization if applicable.

Refund Method and Timing

Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. To receive a different item, you must return the original product following our standard return procedure and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] or +1 (313) 720-4399. We will arrange for a return and replacement or refund at our discretion. Please provide photos of the damage when contacting us.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1 (313) 720-4399
• Address: 2486 Southwest Sunset Way, Detroit, Michigan 48247, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.reloro.store. Continued use of our services constitutes acceptance of revised terms.